FAQ – Nailite

Requently Asked Queations

Nailite is your one-stop destination for high-quality nail care products and accessories. We offer a wide range of nail products for both professionals and DIY enthusiasts.
Yes, we are committed to cruelty-free practices. Our products are not tested on animals.

Semi-permanent nail polish, often referred to as gel polish, is a type of nail polish that provides long-lasting color and shine. It is cured under a UV or LED lamp for durability and typically lasts for two or more weeks without chipping.
You can contact us for collaboration inquiries through our Contact Us page on the website. We would be delighted to explore potential collaborations with you.

Gel nails are a type of artificial nail extension or overlay made from a gel substance that is applied and cured under a UV or LED lamp. They offer a natural look and durability.
Our products are sourced from reputable suppliers and manufacturers, ensuring high quality and reliability.
Yes, we stand by the quality of our products. We are dedicated to providing our customers with top-notch nail care products.
LED and UV lamps are both used to cure gel polish, but the main difference is the curing time. LED lamps cure gel polish faster, typically in 30-60 seconds, while UV lamps take 2-3 minutes.

Please check back regularly as we frequently update our stock. You can also sign up for notifications to be alerted when the item is back in stock.
Information about lamp warranties can be found in the product descriptions on our website. Warranty details may vary depending on the specific lamp.
To remove a product from your cart, simply go to your shopping cart page and click the "Remove" or "Delete" option next to the item you wish to remove.

Yes, we offer exchanges for eligible products. Please refer to our Return Policy for detailed instructions on the exchange process.
Our return policy can be found on our website's Return Policy page. It outlines the conditions and steps for initiating a return.
The return address for your package can be found in our Return Policy. Please follow the provided instructions for returns.

Shipping cost reimbursement may be applicable under certain conditions. Refer to our Return Policy for specific details on when shipping costs are covered.
Product warranties vary by item. Please check the product description or contact our customer support for information on specific product warranties.
It may take some time for your return to be processed. If you have not received your refund within the specified timeframe mentioned in our Return Policy, please contact our customer support for assistance.

Shipping times vary depending on your location and the shipping option chosen during checkout. You can find estimated delivery times on our Shipping Information page.
Yes, we offer wholesale options for businesses. Please visit our Wholesale page for more information on our terms and how to apply.
In case of incomplete or defective orders, please contact our customer support immediately. We will assist you in resolving the issue.
Detailed information about our wholesale terms and requirements can be found on our Wholesale page.
Order modifications or cancellations are possible within a specific timeframe. Please refer to our Order Modification and Cancellation Policy for more details.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.

If your order is delayed beyond the estimated delivery time, please contact our customer support for assistance.
Shipping costs vary based on factors such as the shipping method and location. You can view the shipping costs during the checkout process before finalizing your order.
If you are not present at the time of delivery, the courier will typically leave a delivery notification with instructions on how to reschedule or retrieve your package.
Contact our customer support immediately to report the issue, and we will assist you in resolving it.
Feel free to reach out to our customer support team for personalized product recommendations based on your salon's specific needs.

Our payment terms and ordering process can be found on our website's Payment Information page, which provides step-by-step instructions.
We accept various payment methods, including credit/debit cards and online payment platforms. You can select your preferred payment option during checkout.

Yes, we take the security of your payment information seriously. Our website employs secure encryption and follows industry-standard security protocols to protect your data during transactions.